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Frequently Asked Questions

With Frequently Helpful Answers.

SURFACING

  • What exactly is surfacing and why do I need it?

    If you’ve ever watched kids at play, you’ll notice one thing: they’re bonkers. They run, jump, chase, crawl, roll, and sometimes they fall. The majority of playground accidents happen from falls. The occasional scraped knee is a natural part of childhood. Serious injuries shouldn’t be.

    Surfacing is a resilient layer of protection that’s installed within the fall zone under and around play equipment. When properly installed, surfacing minimizes the risk of head injury and death.

  • How can I tell if the product I want requires surfacing?

    Look for this icon on the product page:

    Surfacing Needed

    You can also launch live chat (8:30am – 4:30pm EST) and ask one of our Play Gurus. They’ll find out for you in a jiffy.

  • What kinds of safety surfacing are available?

    There are several different kinds — wood fiber, tiles, poured-in-place rubber, pea gravel, sand and our own patented SMARTE Safety Surfacing.

    Our Play Gurus can get you any kind of surfacing you decide on. As long as it’s compliant with American Society for Testing and Materials (ASTM) and Consumer Product Safety Commission (CPSC) requirements, of course.

    Get in touch with a Guru to learn more about Safety Surfacing: + Between 8:30am and 4:30pm EST:
         + Launch a live chat
         + Call 844.228.9774

    + Anytime:
         + Request a Guru right here
         + Drop us an email: info@playworld.com

  • Can I order safety surfacing from PlayExplorers?

    Sure! You’ll need to get in touch with a Play Guru. They’ll figure out how much you need and set up your order.

    + Between 8:30am and 4:30pm EST:
         + Launch a live chat
         + Call 844.228.9774

    + Anytime:
         + Request a Guru right here
         + Drop us an email: info@playworld.com

  • Where can I learn more about playground safety?
    The Public Playground Safety Handbook is a great resource and available for free from the U.S. Consumer Product Safety Commission (CPSC). Download a PDF version here. [http://www.cpsc.gov/PageFiles/122149/325.pdf]