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Frequently Asked Questions

With Frequently Helpful Answers.


  • Privacy

    + We believe strongly in protecting your privacy.
    + We never sell or distribute your information to any third parties.
    + We ask only for information required to process your order or quote.
    + We forward this information to your local authorized representative so that we can better serve your needs and requests.

  • What is the warranty?

    We guarantee our products to be free from structural failure due to defect in materials or workmanship during normal use and installation. Our Hassle-Free Warranty means that, if you discover a defect during a valid warranty period, we’ll replace the item in question. Simple.

  • How long is the warranty coverage?

    Due to the variety of materials and products in our play systems, coverage periods vary from lifetime coverage to more limited time periods.

    Our Customer Service folks are experts on warranty coverage for all our products. They’d be happy to answer any questions you might have.

    Monday – Friday, 8:30-4:30 EST:
    Call us at 844.228.9774
    or launch a live chat

    Or email us

  • I love long walks on the beach and long stretches of fine print. Where can I read the entire warranty?

    Click to download